Hi baazi Privacy Policy — Your Data Is Fully Protected

1. Introduction

Hi baazi (https://hibaazi.ws) is a leading online gaming and entertainment platform in Bangladesh. We believe your personal data belongs to you. That's why our Privacy Policy is built on full transparency — so you always know exactly how your information is being used.

This privacy policy applies to the hi baazi website, mobile app, and all related services. By using the hi baazi platform, you are agreeing to this privacy policy. If you have any objections to any part of it, please contact us before continuing to use the platform.

We may update this Privacy Policy from time to time. Continued use of the platform after any changes indicates your acceptance of the revised policy. We recommend checking this page regularly.

2. What Information We Collect

Hi baazi collects certain information to provide you with the best gaming experience and to ensure platform security. Below is a detailed breakdown of the types of data we collect.

Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current Address
• National ID or passport number (for KYC verification)

Financial Information

• Payment method details (bKash/Nagad number, etc.)
• Transaction history and amounts
• Deposit & Withdrawal Records

Technical Information

• IP Address & Device Information
• Browser type and operating system
• Activity logs and session data on the platform
• Location data (only if permission is granted)

3. How We Use Your Data

Hi baazi uses collected data solely for specific, legitimate purposes. We never use your information for anything beyond what is necessary.

Primary Purposes of Use

• Account Management: To support registration, login, and account security.
• Transaction Processing: To process deposits, withdrawals, and payments.
• Service Improvement: To personalize your gaming experience and improve the platform.
• Security: To detect and prevent fraud, money laundering, and illegal activities.
• Contact: To send important notices, promotional offers, and updates.
• Legal Obligation: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behavior and provide appropriate assistance.

4. Data Retention & Periods

Hi baazi retains your data only for as long as necessary. All data is stored securely while your account is active. After account closure, certain information may be retained for a defined period to meet legal obligations.

Data Retention Period

• Account information: retained for the duration of active account + 5 years after closure.
• Financial transaction records: 7 years (as required by law).
• KYC documents: 5 years after account closure.
• Logs and technical data: 12 months.
• Marketing consent and withdrawal records: 3 years.

5. Sharing Data with Third Parties

Hi baazi does not sell your data. In certain situations, necessary information may be shared with trusted partners — always with your best interests in mind.

When Your Data May Be Shared

• Payment Processors: With payment gateway providers to complete transactions — only the minimum required information is shared.
• Identity Verification Services: With accredited verification providers for the KYC process.
• Legal Authorities: When required by court order or government directive.
• Fraud Prevention: With specialized services to detect fraudulent activity.
• IT Infrastructure: Hosting and cloud service providers that power the platform's infrastructure.

All third parties are required to comply with hi baazi's strict privacy guidelines. They are not permitted to use your information for their own purposes under any circumstances.

6. Cookies & Tracking Technologies

Hi baazi uses cookies and similar technologies on its website to enhance your browsing experience and keep the platform running smoothly.

Cookie Type

• Essential Cookies: Required for login sessions and core platform functionality. These cannot be disabled.
• Performance Cookies: To analyze page load times and user behavior — helping us improve our service.
• Functionality Cookies: To remember your preferred language, settings, and customizations.
• Marketing Cookies: To show you relevant offers and promotions — you can turn this off at any time.

7. Your Rights

Every hi baazi member has important rights regarding their personal data. We respect these rights and do our best to help you exercise them.

• Right to Access: To find out what information hi baazi holds about you, submit a request to our support team.
• Right to Rectification: To update incorrect or outdated information, use your account settings or contact support.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we restrict the use of your data under certain circumstances.
• Right to Portability: You can request a copy of your data in a portable format.
• Right to Object: You can opt out of marketing communications at any time.

8. Security Measures

Hi baazi uses industry-leading security technology to keep your data safe. Our security team is active 24/7 to detect and respond to any threats.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Stored data is kept in encrypted databases.
• Two-factor authentication (2FA) is available on all accounts.
• Regular security audits and penetration tests are conducted.
• Automatic alerts are triggered when suspicious logins or activities are detected.
• Employee access to data is strictly controlled and logged.

9. Children's Privacy

Hi baazi is an 18+ platform. We do not knowingly collect or process data from anyone under the age of 18. Age is verified at registration and reconfirmed during the KYC process.

If a minor's account is identified, hi baazi will immediately close the account and delete all associated data. If a parent or guardian suspects their child has created an account on hi baazi, please contact us immediately at support@hibaazi.ws.

10. Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, contact hi baazi directly. Our dedicated privacy team is committed to resolving all your concerns.

• Email: support@hibaazi.ws
• Response Time: Within 3–5 business days.
• Live Chat: 24/7 support is available on the website.